Privacy Policy
Daybreak Psychology Pty Ltd ABN 57 691 693 517 complies with the Privacy Act 1988 (Cth) and the applicable Australian Privacy Principles when handling personal information. We also comply with the Health Records Act 2001 (Vic) and the applicable Health Privacy Principles when handling personal information that is health information.
We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
We collect personal information for the purposes of arranging appointments, delivering psychological counselling services, communicating with you, managing our practice and complying with our legal and professional obligations.
We may collect information through our client consent forms, our website at www.daybreakpsychology.com.au, email, telephone, online booking systems and in the course of providing psychological services.
We may collect personal information from clients when they make an enquiry, book an appointment, attend the practice, access the website, complete forms or otherwise engage our services.
We may also collect personal information from authorised third parties, including referrers, insurers, legal representatives, support coordinators, caregivers or other treating health professionals, where relevant and appropriate.
We may collect personal information from third party service providers when they are engaged to supply services to us, provide information to us or invoice us for services.
We may also collect personal information when we receive enquiries through the website, by email or by telephone, or when the website is otherwise accessed or used.
The type of personal information we may collect depends on your relationship with us and the nature of your interaction with us. It may include your name, address, email address, telephone number, date of birth, Medicare details, billing information, referral information, appointment information and other information relevant to the provision of psychological services. If you do not provide the information requested, we may not be able to provide services to you.
Some personal information we collect may include health information. Health information may include information about your current concerns, symptoms, history, assessment, treatment, diagnosis, risk, treatment progress and other information relevant to your psychological care.
Health information is collected to enable us to arrange appointments, provide safe and appropriate psychological services, assess your needs, maintain accurate clinical records and optimise the quality of our service.
By engaging with us, registering your details on our website, contacting us by email or telephone, completing a client consent form or otherwise using our services, you consent to us collecting, using and disclosing your personal information, including health information, for the purposes set out in this Privacy Policy.
We may use personal information, excluding health information where applicable, to provide services, operate the website, respond to enquiries, manage bookings, process payments, respond to feedback and complaints, communicate with third party service providers and enforce our client agreement or consent form.
If you are a third party service provider, we may use your personal information to communicate with you, engage your services, correspond with you in relation to the provision of services and pay your invoices.
We comply with the Health Privacy Principles and applicable professional and ethical obligations in the collection, use and disclosure of health information. We take reasonable steps to ensure health information is kept confidential and secure.
We and our psychologists may collect health information as necessary for the provision of psychological services, including information relevant to assessment, treatment planning and clinical notes.
We may collect, use or disclose health information only as necessary for the provision of services, as otherwise authorised by your consent or as required or permitted by law, including by court order.
We may collect health information from you directly, or from someone authorised by you, such as a caregiver, parent, guardian, referrer or other treating professional.
We take reasonable steps to protect confidentiality and ensure that any person to whom information is disclosed is also required to keep it confidential.
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.
We will only disclose personal information, including health information, to third parties with your consent, in accordance with this Privacy Policy or where permitted or required by law.
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss, interference, unauthorised access, modification or disclosure.
To assist us, please ensure that you provide correct details and let us know if you believe the information we hold about you is inaccurate, incomplete, out of date or misleading. We will take reasonable steps to correct the information where appropriate.
We keep health records for at least seven years after the last entry. For clients under 18 years of age, we keep records until the client turns 25. After these periods, we may securely destroy or de-identify records unless we are required by law to keep them for longer.
Our website is www.daybreakpsychology.com.au.
Our website may use cookies. Cookies are small data files stored on your computer or device through your browser. Many websites use cookies to support website functionality and to understand how visitors use the site.
You can modify your browser settings to prevent cookie use. However, if you do this, some parts of our website or online services may not function properly.
Information collected through cookies may be used to operate the website, improve website performance and understand visitor behaviour.
In the course of displaying advertisements on the website, if any, third party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by third party advertisers or ad servers is not governed by this Privacy Policy and is subject to their own privacy policies.
The website may include links to other websites, resources or information. The content of those external websites is not produced or monitored by Daybreak Psychology. We are not responsible for the content, privacy practices or accuracy of information on external websites.
The information on the Daybreak Psychology website is provided for general information only. It is not intended to replace psychological assessment, diagnosis, treatment, crisis support or personalised professional advice.
Use of the website does not create a psychologist-client relationship. A psychologist-client relationship is only formed once we have agreed to provide services and the relevant intake and consent processes have been completed.
The website is not an emergency or crisis service. If you are in immediate danger or require urgent assistance, call 000 or attend your nearest hospital emergency department.
If you need crisis support, you can contact Lifeline on 13 11 14.
Although we endeavour to respond to calls, emails and website enquiry forms within one to two business days, we cannot guarantee this timeframe. If you submit an enquiry through the website, we may contact you by telephone or email in response to your enquiry. Calls may be made at a time that is convenient for the practice and may not occur immediately after your enquiry is submitted. Website enquiries, emails and telephone messages are not monitored continuously and should not be used for urgent or crisis situations.
To the extent permitted by law, Daybreak Psychology is not liable for any loss, damage or harm arising from reliance on information contained on the website, delays in responding to enquiries or use of external websites linked from the Daybreak Psychology website.
Your use of the website constitutes your agreement to this Privacy Policy.
You may request access to personal information we hold about you, including health information, subject to any applicable legal exceptions.
You may also request correction of personal information we hold about you if you believe it is inaccurate, incomplete, out of date or misleading.
Requests for access or correction should be submitted by email to daniel@daybreakpsychology.com.au.
If you have any concerns or complaints about the way we handle your personal information, please contact us so that we can address them.
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Daybreak Psychology, we may transfer, sell or assign personal information, other than health information, to one or more relevant third parties, subject to applicable privacy laws.
Subject to your consent and our professional and ethical obligations, we may also transfer health information we hold about you to your treating psychologist if your psychologist leaves our practice.
This Privacy Policy forms part of the agreement between you and us, whether you engage with us as a client, website user or third party service provider.
We may amend this Privacy Policy from time to time. Any changes will take effect when the revised Privacy Policy is posted on www.daybreakpsychology.com.au.
Depending on the nature of the change, we may also announce the change on the website or notify you by email if we hold your email address.
By continuing to use the website or our services after changes are made, you will be taken to have accepted the revised Privacy Policy. If you do not agree with the Privacy Policy as amended, you should stop using the website and notify us before continuing to receive services.
If you have any questions about this Privacy Policy, wish to request access to your personal information, correct or update your details or raise a privacy concern, please contact us at: daniel@daybreakpsychology.com.au
For further information on your privacy rights, visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.
For further information on the Health Records Act, visit the Victorian Department of Health website.